PoolHarborSupply respects your privacy. This policy explains how information is handled when you browse our website, create an account, contact us or place an order.
Information We Collect
Information you provide may include your name, email address, phone number, billing and shipping addresses, account details, order information and messages sent to support. Website systems may also record your IP address, browser and device information, pages visited, cookies and related technical data.
Payment information is handled by the payment providers used at checkout. We do not intentionally store full payment card numbers on this website.
How We Use Information
- Process orders, payments, shipping and tracking updates
- Answer product questions and handle returns, refunds and customer support
- Maintain accounts, shopping carts and checkout functions
- Improve product search, navigation and the shopping experience
- Prevent fraud, abuse and unauthorized activity
- Meet applicable legal, tax and accounting requirements
- Send marketing messages only when permitted or with your consent
Sharing Information
We do not sell your personal information. We may share necessary information with service providers such as payment processors, shipping carriers, hosting providers and customer support services to operate the store and fulfil orders, or when required by law.
Cookies and Saved Products
The website uses cookies for store, account and checkout functions. Saved products and product comparisons also use your browser’s local storage. Opening a saved or comparison list sends the selected product IDs to this website so it can display those products. You can remove saved selections by clearing this site’s browser data.
You can control cookies through your browser settings. Disabling them may affect account, cart or checkout features.
Security and Retention
We use reasonable safeguards to protect personal information. No website or internet transmission can be guaranteed completely secure. We retain information for as long as needed for orders, customer support, legal obligations, accounting and fraud prevention.
Your Choices
Depending on your location, you may have rights to request access, correction, deletion or restriction of your personal information. You can unsubscribe from marketing emails using the link in the message.
Children
This website is intended for adults purchasing pool and spa products. We do not knowingly collect personal information from children.
Policy Updates and Contact
Changes to this policy will be posted on this page. For privacy questions or requests, email support@poolharborsupply.com.